How can we help you?

Opening an account is simple. Click the "Register" button, complete the registration form with your personal details, verify your email address, and then complete our KYC verification process. Once approved, you can select an investment plan and fund your account.

Our minimum investment varies by plan: Conservative Growth starts at A$50,000, Balanced Portfolio at A$100,000, Growth Strategy at A$250,000, Aggressive Growth at A$500,000, and Premium Family Office at A$2,000,000.

The registration process takes about 10 minutes. KYC verification typically takes 1-3 business days. Once approved, you can fund your account and begin investing immediately.

Log into your account and navigate to Settings > Profile. You can update your contact information, address, and preferences. Some changes may require additional verification for security purposes.

Go to Settings > Security Center and click "Enable 2FA". You can choose between SMS verification or an authenticator app. We strongly recommend enabling 2FA for enhanced account security.

We offer five investment plans: Conservative Growth (low risk), Balanced Portfolio (medium risk), Growth Strategy (medium-high risk), Aggressive Growth (high risk), and Premium Family Office (customized). Each plan is designed for different investment objectives and risk tolerances.

Yes, you can request to switch plans by contacting your relationship manager or submitting a request through the dashboard. Plan changes are subject to review and may have tax implications.

We accept Australian bank transfers, international wire transfers, credit/debit cards (Visa, Mastercard, AMEX), cryptocurrency (BTC, USDT, USDC), and phone carrier billing (Telstra, Optus, Vodafone).

Bank transfers typically take 1-2 business days. Wire transfers take 2-5 business days. Card payments are instant but may be subject to verification. Cryptocurrency deposits are confirmed after network confirmations.

We use bank-grade 256-bit SSL encryption, two-factor authentication, and store data in secure, SOC 2 compliant data centers. We never share your personal information with third parties without your consent.

You will need a valid government-issued photo ID (passport or driver's license), proof of residential address (utility bill or bank statement dated within 3 months), and may need to complete a video verification call.